Refund policy

Last Updated: 20 October 2026

At CUERI, we stand behind the quality of our formulations and the products we deliver.

This policy explains how cancellations, returns, replacements and refunds are handled for orders placed through cueri.care.

1. Order Cancellation

You may request cancellation of an order before it has been dispatched.

To request cancellation, email info@cueri.in with your order number as soon as possible.

Once an order has been dispatched, cancellation may no longer be possible. Please contact us if you experience a delivery-related issue.

2. Returns & Exchanges

For hygiene, safety and product integrity reasons, CUERI does not accept returns or exchanges for change of mind, personal preference or products that have been opened or used, except where required by applicable law.

However, we will review requests involving:

  • Products received damaged or defective

  • Incorrect products delivered

  • Missing products from an order

  • Significant leakage or compromised packaging

  • Other circumstances where a remedy is required under applicable consumer protection law

3. Damaged, Defective or Incorrect Products

If you receive a damaged, defective or incorrect product, please contact us promptly, preferably within 24 hours of delivery.

Email info@cueri.in with the subject line Return or Replacement Request and include:

  • Your order number

  • A description of the issue

  • Clear photographs or videos of the product and packaging

Our team will review your request and may ask for additional information to assess the issue.

Where a complaint is verified, we will offer an appropriate resolution, which may include a replacement or refund, depending on the circumstances and applicable law.

Reporting an issue after 24 hours does not automatically exclude a valid claim.

4. Leakage During Transit

Despite protective packaging, occasional leakage may occur during transportation.

If your product arrives with leakage, please share photographs of the bottle, closure and outer packaging with our support team.

We will assess the extent of the leakage, product condition and whether the declared product quantity or usability has been affected.

Where the product is materially compromised, we will arrange an appropriate resolution in accordance with this policy and applicable law.

5. Undelivered or Returned Shipments

An order may be returned to CUERI following unsuccessful delivery attempts, incorrect address information, an unreachable contact number or refusal to accept delivery.

Where a refund is applicable, it will generally be initiated after the returned shipment has been received and reviewed.

Any applicable shipping, return logistics or handling deductions will depend on the reason for the return and applicable law.

No deductions will be imposed where prohibited by law or where CUERI is responsible for the delivery failure.

6. Refund Processing

Approved refunds will be initiated through the original payment method wherever possible.

For prepaid orders, the time required for the refunded amount to appear in your account may vary depending on your bank or payment provider.

For Cash on Delivery orders, our support team will communicate the applicable refund process and request the necessary payment details securely.

We will provide confirmation once a refund has been initiated.

7. Products Purchased Through Other Platforms

This policy applies to orders placed directly through cueri.care.

For CUERI products purchased through Amazon or another authorised marketplace, please follow the relevant platform's return and refund process, subject to applicable consumer rights.

8. Consumer Rights

This policy is intended to operate in accordance with applicable Indian consumer protection and e-commerce laws.

Nothing in this policy excludes or restricts statutory rights or remedies available to consumers.

9. Contact & Support

For cancellation, return, replacement or refund enquiries, please contact:

AHUSAI CARE SCIENCES LLP

Email: info@cueri.in

Website: cueri.care

Please include your order number and relevant details so we can assist you efficiently.